Jul 25, 2017 by Wendy Writing

On Making Mistakes

MailChimp has a unique culture. In our workplace, failure and mistakes are acknowledged as a part of learning. This is painted on our floor at MailChimp HQ.   As a technical writer, it’s my job to make sure all the words in the MailChimp app and the Knowledge Base look pretty darn perfect. Typos and …

Jul 11, 2017 by Elizabeth Cason Writing

The Write Stuff

It may seem like there’s a new feature every time you log in to your MailChimp account. That’s not far from the truth. This is great news for users, who take advantage of these new tools to meet their business objectives. For the Technical Content team, as grows the MailChimp app, so grows the need …

Oct 27, 2016 by Emily Diffenderfer Writing

Writing Calisthenics

As some of us may have mentioned, our team has grown and changed a lot this year. I rejoined the team as technical content editor after a short break, and discovered we had nearly doubled the size of our department! With a lot of new writers on board, I worried about developing our team and …