Oct 24, 2017 by Emily Bradley Writing

Perfecting Our Process

You know that feeling you get when you go on a trip you didn’t properly prepare for? You pack the day of, forget to account for traffic getting to the airport, and the whole day feels like a game of catch-up. That’s kinda what it used to feel like sometimes at MailChimp. When we were …

Aug 23, 2017 by Elizabeth Cason Writing

Onboarding: A Retrospective

In my last post, I talked about the training plan for our new technical writers. As you would expect from someone who works on a knowledge base team, I documented the onboarding process to evaluate its success. While my plan wasn’t a failure, it also wasn’t perfect. Here are some things we’ll remember for the next time we’re preparing …

Aug 10, 2017 by Sarah Fierman Writing

Write On: A Chat with Lisa and Sarah

Our two new writers, Sarah and Lisa, joined the Technical Content team back in April and were guinea pigs in our custom onboarding process. We asked them to have a quick chat about where they came from and what it’s been like to join the team. Lisa: Hi Sarah! Tell me about what you did …

Jul 25, 2017 by Wendy Writing

On Making Mistakes

MailChimp has a unique culture. In our workplace, failure and mistakes are acknowledged as a part of learning. This is painted on our floor at MailChimp HQ.   As a technical writer, it’s my job to make sure all the words in the MailChimp app and the Knowledge Base look pretty darn perfect. Typos and …

Jul 11, 2017 by Elizabeth Cason Writing

The Write Stuff

It may seem like there’s a new feature every time you log in to your MailChimp account. That’s not far from the truth. This is great news for users, who take advantage of these new tools to meet their business objectives. For the Technical Content team, as grows the MailChimp app, so grows the need …

Oct 27, 2016 by Emily Diffenderfer Writing

Writing Calisthenics

As some of us may have mentioned, our team has grown and changed a lot this year. I rejoined the team as technical content editor after a short break, and discovered we had nearly doubled the size of our department! With a lot of new writers on board, I worried about developing our team and …