Apr 23, 2015 by Elizabeth Cason Content

The Importance of a Support Team Liaison

MailChimp is designed to empower our users to send great email that helps grow their audiences and businesses. This empowerment philosophy extends to the Knowledge Base, where we provide tutorials and resources to make our users’ experiences better. But how do we determine how someone will use a feature to meet their unique needs and …

Mar 11, 2015 by Emily Diffenderfer Content

Knowing Your Content

The technical content team has been busy this year. We’ve completed a few big projects that have made a huge impact on the content and usability of MailChimp’s Knowledge Base. But it’s not just the outcomes of these projects that are impactful. Even the small steps that lead up to each result can make a …

Feb 20, 2015 by Carrie Heffner Strategy

Inside the Knowledge Base

The Knowledge Base team is a ten-strong (and growing!) group of content lovers. We spend our days documenting MailChimp and figuring out how to connect users with the information they need, at the right time and in the right form. As Content Strategist, I work to bridge the gap between ideas and implementation. The writing …